What opportunities does a “Dialogue System” offer your company?
Find out with our ConVerSigns Potential Analysis:
Secure know-how, retain and engage customers – while simultaneously developing new business – how does that work?
Increased customer demands for digital communication, the rise of artificial intelligence, and the profound changes within companies due to knowledge loss and the shortage of skilled workers create a dynamic necessary to foster new, sustainable growth.
KEEPING KNOW-HOW IN THE COMPANY
It is becoming increasingly difficult to retain employee knowledge within the company. Being able to use it independently of individual people creates the conditions for secure service and new business models.
With artificial intelligence and Large Language Models (LLMs), tools are now available for the first time to process large amounts of knowledge.
The expertise of a company becomes digitally accessible, can be offered through various channels, and thus forms the foundation for a new, decentralized workflow.
A digital twin secures your company’s knowledge, consolidates it, and makes it accessible to everyone.
SECURE YOUR KNOW-HOW
SELF-SERVICE AS THE WORKFLOW OF THE FUTURE
Cost pressure and the shortage of skilled workers demand achieving more with fewer employees. “Automation” is one possible answer – but involving customers more closely in the process is the more exciting option!
Customers today – after the pandemic and due to their habits – expect to be able to manage their concerns independently and digitally.
A future-proof dialogue system supports customers precisely in this engagement and helps them to “get things done.”
The enhanced self-service capability is the goal of the new workflow – it reduces costs and increases customer loyalty.
ENGAGE YOUR CUSTOMERSNEW SERVICES FOR NEW BUSINESS
“Brand is not just how things look – brand is how these things work,” as Steve Jobs saw it. By changing how a company operates with its customers, it changes the way it is perceived and what it represents to its customers.
Through the consistent integration of customers into the processes, the quality of the customer relationship changes. AI as a tool, as well as the expansion or deepening of the service offering, open up new opportunities.
This changed “relationship quality” is the foundation for new offerings, services, revenue – and for the positioning of tomorrow.
We develop and design this new quality. We shape it into communication systems that make it scalable and reproducible.
REIMAGINE YOUR SERVICE
Let’s make your growth digital – become a “Dialogue Systems Specialist.”
Even large changes begin with the first step. And not everything you want to do needs to be done all at once. We are advocates of an iterative, hands-on approach, taking small, swift steps.
We want positive effects to be visible quickly and tangible for the team.
Here’s how we proceed:
PERSPECTIVE DISCUSSION
Everything starts with an initial perspective discussion, where we jointly outline your potential and set possible goals.
ROADMAP OFFER
Based on the discussion, we will create a tailored offer. The offer is modular and includes several implementation steps.
SHOWCASE – STEP 1
After the project starts, we begin implementing the first concrete use case. This project serves as a reference and ensures learnings and acceptance.
Let’s talk – book your perspective session.
Give us some initial information to get started. We will then get back to you shortly. In a brief preliminary conversation – typically 15 minutes is enough – we will ask a few more questions to prepare well for the actual, approximately 1-hour perspective discussion. During this preliminary conversation, we will also directly schedule the perspective discussion and confirm who should attend.